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MALL> Help Center> Content

Shipping

2016-11-19 13:50

I. Delivery 


We have delivery options depending on your Location:


For Nairobi

-          Delivery to doorstep


This will take 2- 5 days depending on whether its FBK or Drop shipping


-          Delivery to pickup station


You can still opt to collect your package from Kilimall pick up stations in Nairobi  Bihi towers  located on Moi Avenue or Derby Court Ngong road.  This takes same period of 2-5 days.


For Deliveries across the country


You can choose between the following 3:

i.                     G4S deliveries

ii.                   Posta deliveries

iii.                  Wellsfargo deliveries

Choose the most convenient and near to your location.

Deliveries will take between 3-5 days.



II. Delivery Period


After an order has been made we will call you to confirm the order and you will be informed in case payment needs to be made for the order to be confirmed.


After an order is confirmed, the delivery timelines are as follows depending on the type of products ordered for:


Type of product

Drop shipping

FBK

Global shipping

Nairobi

1-5 days

1-5 days

15-30 days

Across Kenya

1-5 days

1-5 days

15-30 days







III. Delivery Areas


We deliver in Nairobi and to other parts of Kenya as well.


We make deliveries in Nairobi through our riders to the customers premise or the pickup station; while the orders outside Nairobi are delivered with G4S, Wellsfargo and EMS (Posta)


When making the order,you should select which company should deliver the item depending on how easy it will be for them to get the package to you or viceversa.


However, G4S, Wellsfargo and EMS deliver countrywide.


IV. Kilimall Shops


We have two Kilimall shops in Nairobi.


One is a pick up station in Bihi towers on Moi Avenue that is next to the Bazaar and the other is an After sale center as well as a pick up location on Ngong road in the same compound as Rocky driving school that is very near Nakumatt Prestige.


Bihi towers operating hours: MON to FRI - 0830 to 1730 Hrs. SATURDAY- 0900 to 1300 Hrs. SUNDAY – Closed


Ngong road Operating hours: MON to FRI - 0830 to 1730 Hrs. SATURDAY- 0900 to 1300 Hrs. SUNDAY - Closed

 

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