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MALL> Help Center> Content


2016-11-19 13:50

I. Delivery 

We have delivery options depending on your Location:

For Nairobi

-          Delivery to doorstep

This will take 2- 5 days depending on whether its FBK or Drop shipping

-          Delivery to pickup station

You can still opt to collect your package from Kilimall pick up stations in Nairobi Derby Court Ngong road.  This takes same period of 2-5 days.

For Deliveries across the country

You can choose between the following 2:

i.                     G4S deliveries

ii.                  Wellsfargo deliveries

Choose the most convenient and near to your location.

Deliveries will take between 3-5 days.

II. Delivery Period

After an order has been made we will call you to confirm the order and you will be informed in case payment needs to be made for the order to be confirmed.

After an order is confirmed, the delivery timelines are as follows depending on the type of products ordered for:

Type of product

Drop shipping


Global shipping


1-5 days

1-5 days

15-30 days

Across Kenya

1-5 days

1-5 days

15-30 days

III. Delivery Areas

We deliver in Nairobi and to other parts of Kenya as well.

We make deliveries in Nairobi through our riders to the customers premise or the pickup station; while the orders outside Nairobi are delivered with G4S and Wellsfargo

When making the order,you should select which company should deliver the item depending on how easy it will be for them to get the package to you or viceversa.

However, G4S and  Wellsfargo deliver countrywide.

IV. Kilimall Shop

We have one Kilimall shop in Nairobi which is located on Ngong road in the same compound as Rocky driving school that is very near Nakumatt Prestige.

Operating hours: MON to FRI - 0830 to 1730 Hrs. SATURDAY- 0900 to 1300 Hrs. SUNDAY - Closed


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