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MALL> Shipping & Delivery

How to apply for refund if the order completed but haven't received the order yet?

2019-01-04 16:57

 If the order is  in “completed” status and you confirmed that still not received the item, client can apply for after sale  .The seller will approve the application within 3 days and then  Kilimall will confirm the status,  client will receive the refund with 3 -7 working days after the approval.  

 If the seller failed to approve within 3 days, Kilimall will intervene and approve the application within 24 hours and the client will receive the refund within 3-7 working days from the day of approval.     

 How to process?

Clients can cancel the order using Kilimall APP. Order cancellation is only supported APP. 

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STEP 1. Open Kilimall APP, login>Account> My Orders

STEP 2. Tap on “completed” > View the relative order> Tap on "Apply for Aftersale"

STEP 3.Choose the reason "Haven't received the order yet", and fill problem then Tap on “Submit”

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