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MALL> Shipping & Delivery

How can I track my order?

2019-01-02 09:31

You can track your order on Kilimall APP  or use phone browse to login at here>>

1. Firstly go to Account Center, and then tap "Orders" icon

2. Secondly, you can check your orders categorized in different folds: Pending Payment, In Transit, Feedback, Completed. The shipping details are not support but we will improve it soon.

Delivery is dependent on the icon the item has. Any item with a purple aeroplane icon is delivered 15-25 working days. Those with a green teardrop , delivery is 3- 5 working days.Those items with an orange lightning or FBK icon) delivery is 1- 3 working days. 

If the order exceeded the delivery time and still not arrived, please apply for refund and cancel the order. Visit "My account" on the App, orders > click on the order number and apply for a refund. Learn more from here>>

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