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Frequent Asked Questions
Payment and Vouchers
After Sale Policy
Thank you for shopping with us
Here are a few Q&As
you should know before you buy.
Q1. When will I get my parcel after the order is placed?
A: It depends on whether it's an FBK item or GS item.
FBK item will take a few days to deliver, GS item will be longer. See Q2.
Q2. What is an FBK
/ GS item?
A:FBK = Fufilled
by Kilimall. FBK items are marked with a lightning sign as shown below.
items will be delivered quickly since they are stocked at Nairobi.
GS = Global Shipping.
GS items are marked with a plane sign as shown below.
Such items are sent from
China and will take 10-25 days.
So if you are in
urgent need, please select FBK items. Thank you.
Q3. Why are those
things you are selling so cheap/expensive?
A:They are cheap
compared to the price you see in local market, because we are a seller
from China, where all the things are made. They are sometimes expensive,
are shipped by air, and the air freight is, very expensive.
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