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MALL> Shipping & Delivery

I haven't received my order. What can I do?

2018-08-14 05:57

Firstly, you have to know the expected shipping days for your order. For goods shipped by Kilimall, it usually takes less than 5 working days, for goods shipped by local sellers, it usually takes 5~10 days, for goods shipped from overseas, it usually takes 15~30 days.


If you are waiting too long for your order which exceeded the maximum expected days, we hope you be patient for your orders coz we will automatically prioritize your order shipment.


You could also email our customer care team in different countries:

Kenya: cc@kilimall.com

Uganda: customercare@kilimall.com

Nigeria: cs.ng@kilimall.com

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