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MALL> Shipping & Delivery

Why I didn't receive all my ordered goods?

2018-08-14 05:57

Kilimall has 3 different shipping models on its platform. So shipping depends on the different models of each product.

1. Shipped by Kilimall. Goods marked with this type are stored at Kilimall local warehouse in your country, shipping usually takes less than 5 working days.

2. Shipped by Local Seller. Goods marked with this type are stored at our local sellers' warehouses located in several cities and places in your country. Shipping usually takes 5~10.

3. Shipped from Overseas. Goods marked with this type are stored at our international sellers' oversea warehouses located all over the world. So shipping might take usually 15~ 30 days.


If you are known about the above 3 shipping models, you will know that different types of goods will be delivered separately, and the shipping takes different days.

Shipping & Delivery

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